Clear Terms for Global Seafood Trade

Welcome to The Sea Marine. By accessing, browsing, submitting an enquiry through, or otherwise using https://theseamarine.com/, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, you should discontinue use of this website and refrain from using our services through this site.

This website is operated by The Sea Marine. For commercial, compliance or administrative purposes, references in these Terms to “The Sea Marine”, “we”, “us” or “our” mean the business entity operating this website and providing the relevant products or services.

You agree not to misuse this website. In particular, you must not:

• use the website in any way that violates applicable law, regulation or third-party rights;
• attempt to gain unauthorised access to the website, hosting environment, databases or related systems;
• introduce viruses, malware, malicious code or disruptive technologies;
• copy, scrape, reproduce or exploit website content for unlawful or misleading purposes;
• submit false, inaccurate or misleading identity, company, order or payment information.

We may restrict, suspend or terminate access to the website where we reasonably believe misuse, abuse, security risk or unlawful conduct has occurred.

We supply and export seafood products, including fresh and frozen product categories. Product descriptions, images, specifications, pack sizes, glaze levels, origin details, availability, processing options, quality characteristics and commercial information shown on this website are for general information only unless expressly confirmed in writing.

Because seafood is seasonal and biologically variable, specifications may differ depending on species, harvest conditions, processing method, destination market requirements and order size.

• Availability is subject to stock, harvest, season, logistics and regulatory conditions.
• Any indicated lead times are estimates only unless specifically confirmed.
• We reserve the right to correct website errors, omissions or outdated information without prior notice.

Enquiries submitted through this website are treated as requests for information only. Quotations, offers or proposals issued by us remain subject to confirmation, stock availability, final specification agreement, buyer verification, logistics feasibility and any other stated conditions.

A binding order is generally formed only when we confirm the order in writing or otherwise formally accept it, and where applicable, after agreed deposit or full payment has been received.

• We may decline, limit, postpone or cancel any order at our discretion, including for compliance, supply, credit or operational reasons.
• Special orders, customised processing, private label orders and export documentation requests may require additional written confirmation.
• Minimum order quantities may apply depending on product type, packaging format and destination market.

Unless otherwise stated in the relevant quotation, proforma invoice or invoice, the applicable currency, pricing basis and delivery terms shall be those specified in that document.

• Prices may be quoted in MYR, USD or another agreed currency.
• Prices may exclude freight, insurance, inspection charges, destination duties, import taxes, customs fees, banking charges and other third-party costs unless expressly stated otherwise.
• Applicable taxes and government charges will be applied according to law and transaction structure.

Payment terms are subject to the relevant quotation, invoice, proforma invoice, purchase order acceptance or other written commercial documentation.

• Unless otherwise agreed in writing, payment must be made before shipment release.
• We may require full advance payment, a deposit, milestone payment, or another arrangement agreed between the parties.
• Bank transfer charges, exchange losses and intermediary bank fees are the responsibility of the payer unless otherwise agreed.
• Late payment may result in withholding shipment, suspending service or cancelling future orders.

Delivery timelines are estimates unless specifically confirmed in writing. Shipment timing may be affected by harvest conditions, cold storage scheduling, vessel or airline capacity, customs clearance, inspections, weather, port congestion, force majeure events or other factors beyond our reasonable control.

We aim to handle seafood products under appropriate cold chain practices suitable to the product and shipment method. However, delivery performance may also depend on third-party carriers, customs agencies, import handling and the buyer’s own receiving arrangements.

• Risk and responsibility may pass according to the agreed shipment terms, delivery terms or other written arrangement.
• The customer must ensure that the receiving address, contact person, import permissions and receiving facilities are correct and ready.
• Any stated shipping date is an estimate and not a guarantee unless expressly agreed.

The customer is responsible for inspecting products promptly upon receipt. Any issue relating to damage, shortage, incorrect items, packaging defects, temperature concerns or quality concerns should be reported to us as soon as reasonably possible, and in any event within 24 hours of receipt, unless a different timeframe is stated in the relevant sales document.

Claims should include adequate supporting evidence, which may include:

• clear photographs or video of the goods, packaging and labels;
• delivery or receiving records;
• temperature or storage records, where relevant;
• batch, lot or shipment identification details;
• a description of the issue and quantity affected.

Failure to inspect promptly, maintain suitable storage, or submit sufficient evidence may affect our ability to assess or accept a claim.

Due to the perishable nature of seafood products, returns are generally not accepted unless otherwise agreed in writing or where required by applicable law.

If a verified quality issue or shipment discrepancy is accepted by us after review, we may, at our discretion and subject to the specific circumstances:

• issue a partial or full credit;
• offer a replacement in a future shipment;
• agree another reasonable commercial remedy.

Remedies are assessed case by case, taking into account product condition, timing, evidence, handling after delivery and the agreed commercial terms.

Because our business may involve cross-border supply and export activity, customers acknowledge that shipments may be subject to applicable laws, regulations and regulatory checks relating to import, export, food safety, sanitation, product labelling, customs, documentary requirements, trade restrictions and destination-country market access.

• Buyers are responsible for ensuring that products ordered are permitted for import into their destination country or region.
• Any import licence, permit, registration, local approval or destination-country compliance requirement remains the buyer’s responsibility unless expressly agreed otherwise.
• We may request buyer information needed for export screening, documentation or regulatory purposes.
• We may refuse or cancel an order if compliance concerns arise.

All content on this website, including text, design elements, graphics, logos, product visuals, icons, layout, downloadable materials and other materials, is owned by or licensed to The Sea Marine or its content providers unless otherwise indicated.

You may not reproduce, republish, distribute, adapt, commercially exploit or otherwise use website content without prior written permission, except where limited personal or internal business reference use is permitted by law.

This website may include links to third-party websites, platforms, maps, communication channels or external content. Such links are provided for convenience only. We do not control and are not responsible for the availability, content, accuracy, security or practices of third-party sites or services.

Accessing third-party sites is at your own risk, and you should review their own terms, privacy notices and other policies.

The website and its contents are provided on an “as available” basis. While we make reasonable efforts to keep information current and useful, we do not guarantee that the website will always be uninterrupted, error-free, secure or fully up to date.

To the fullest extent permitted by applicable law, The Sea Marine shall not be liable for indirect, incidental, special, consequential or punitive loss or damage, including loss of profit, business interruption, loss of data, loss of opportunity or reputational loss arising from or related to the use of this website, reliance on website content, or product-related matters not caused by our proven breach.

Nothing in these Terms excludes liability where such exclusion is not permitted by applicable law.

Your privacy is important to us. Information submitted through this website may be collected, used and protected in accordance with our Privacy Policy and applicable data protection requirements.

Please review our Privacy Policy for more information about how we handle personal data, enquiries and website interactions.

We shall not be liable for any delay, interruption, non-performance or inability to fulfil obligations to the extent caused by events beyond our reasonable control, including but not limited to natural disasters, disease outbreaks affecting aquaculture or supply, labour disruption, utility failure, fire, flood, war, government action, embargo, port congestion, customs delay, transport disruption, severe weather or other force majeure events.

Where feasible, we will use reasonable efforts to communicate material delays and discuss practical alternatives.

We may revise or update these Terms & Conditions from time to time to reflect business changes, legal developments, operational requirements or website improvements. The latest version will be posted on this page together with the updated effective date.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising out of or in connection with these Terms, the website, or related interactions shall be subject to the jurisdiction of the competent courts in Malaysia, unless otherwise agreed in writing between the relevant parties.

If you have any questions about these Terms & Conditions, please contact: