Privacy Policy

The Sea Marine Products Sdn. Bhd. (“The Sea Marine”, “we”, “us” or “our”) is a Malaysian seafood processing and export business.

This Policy applies when you:

• visit or interact with theseamarine.com;
• complete a contact, quotation, request-for-quotation or business enquiry form;
• communicate with us by email, telephone, WhatsApp, meetings or trade events;
• request product information, samples, specifications, certifications or quotations;
• discuss an import, distribution, supply, packaging or private-label arrangement;
• enter into or administer a commercial relationship with us;
• subscribe to business or marketing communications, where available.

This Policy does not govern websites, applications or services independently operated by third parties.

We may collect personal data:

• directly from you through forms, email, telephone, WhatsApp or meetings;
• from your employer, colleagues or authorised business representatives;
• from distributors, agents, laboratories, logistics providers, advisers or other parties involved in a transaction;
• from legitimate public business sources, trade directories, company websites or professional networks;
• automatically through cookies, server logs, security tools and website technologies.

Where information is obtained from another source, we will provide any additional notice required by applicable law.

Depending on the circumstances and applicable law, we rely on consent, steps requested before entering a contract, performance of a contract, legal obligations and legitimate business interests that do not override your rights.

We will not use personal data for a materially incompatible purpose without an appropriate legal basis and any notice or consent required by law.

Most website browsing does not require you to identify yourself. However, certain information may be required to answer an enquiry, prepare a quotation, verify a buyer, perform a contract, arrange shipping or comply with legal and regulatory requirements.

If required information is not provided, we may be unable to respond fully, provide requested documents, enter into a transaction or complete an order.

Our website may use cookies, pixels, local storage, server logs and similar technologies for:

• essential website functions, load balancing, fraud prevention and security;
• remembering preferences and improving usability;
• measuring website traffic and performance;
• understanding how visitors interact with pages and content;
• supporting embedded services such as maps, videos, forms or communication tools.

Where required by law, non-essential cookies will be used only after appropriate consent. You may also control cookies through your browser, although disabling essential cookies may affect website functionality.

We may disclose personal data only where reasonably necessary and subject to appropriate safeguards, including to:

• companies within The Sea Marine Group of Companies;
• website hosting, cybersecurity, IT, email, cloud and communication providers;
• laboratories, inspection, certification and quality-assurance bodies;
• freight forwarders, carriers, shipping lines, cold-chain providers, customs brokers and export-documentation providers;
• banks, payment service providers, insurers, auditors, lawyers and professional advisers;
• government, customs, food-safety, regulatory, enforcement or judicial authorities;
• a buyer, investor or successor in connection with a proposed or completed merger, restructuring, financing or transfer of business.

We do not sell or rent personal data to third-party advertisers. Service providers are expected to process personal data only for authorised purposes and to maintain appropriate confidentiality and security.

Because we serve international markets, personal data may be transferred to, accessed from or processed in countries outside Malaysia, including a buyer’s country, destination market or a country where a service provider operates.

Where required, we will take reasonable steps to ensure that a cross-border transfer is lawful and protected through measures such as contractual obligations, due diligence, transfer assessments, recognised safeguards or another legally permitted mechanism.

Overseas recipients may be subject to privacy laws that differ from those in Malaysia. You may contact us for further information about the safeguards relevant to a particular transfer.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to satisfy contractual, traceability, tax, accounting, customs, food-safety, regulatory, dispute-resolution and legal requirements.

Retention periods are determined by factors including:

• whether an enquiry, quotation, order, shipment or commercial relationship remains active;
• the nature and sensitivity of the information;
• applicable limitation periods and statutory recordkeeping duties;
• the need to establish, exercise or defend legal claims;
• quality, traceability, recall, audit and certification requirements.

When personal data is no longer required, we will take reasonable steps to delete, destroy, de-identify or anonymise it, subject to lawful backup and archival processes.

We apply reasonable organisational, physical and technical measures designed to protect personal data against unauthorised access, misuse, loss, alteration, disclosure or destruction. These measures may include access controls, confidentiality duties, secure hosting, backups, malware protection, software updates and restricted handling of business records.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Where a personal data breach occurs, we will investigate, contain and assess the incident and notify affected individuals or relevant authorities where required by applicable law.

We may send relevant product, company or business communications where you requested information, have an existing commercial relationship with us, provided consent or where the communication is otherwise permitted by law.

You may opt out of marketing at any time by using an unsubscribe mechanism in the message, where available, or by contacting theseamarine@gmail.com.

Operational communications relating to an enquiry, quotation, contract, order, payment, shipment, quality matter or legal notice are not marketing messages and may continue where necessary.

Subject to applicable law, identity verification, exemptions and lawful retention duties, you may have the right to:

• be informed about how your personal data is processed;
• request access to personal data held about you;
• request correction of inaccurate, incomplete, misleading or outdated data;
• withdraw consent where processing relies on consent;
• object to or opt out of direct marketing;
• request deletion, erasure or restriction where legally available;
• object to certain processing based on legitimate interests where legally available;
• request data portability where applicable and technically feasible;
• complain to a competent privacy or data-protection authority;
• receive information about automated decision-making where applicable.

Send your request to theseamarine@gmail.com with the subject line “Privacy Request”. Please describe the request and the relevant relationship, enquiry, order or communication.

We may ask for information reasonably necessary to verify your identity and authority, protect another person’s privacy or locate the relevant records. We will respond within the period required by applicable law.

A request may be limited or refused where permitted by law, including where records must be retained for legal, contractual, fraud-prevention, traceability, safety, claims or regulatory purposes. We will explain the basis where legally required.

Our website and services are intended for businesses and adult users. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so that we can assess and take appropriate action.

Our website may link to or integrate third-party websites and platforms, including WhatsApp, Google Maps, social networks, video services, analytics tools or external forms. Those third parties process information under their own privacy notices and terms.

We are not responsible for the independent privacy, security or content practices of third-party services. Please review their policies before providing personal data.

We may update this Privacy Policy to reflect changes in our business, website, systems, service providers or legal requirements. The current version will be published on this page with a revised effective date.

Where a change materially affects how personal data is processed, we will provide additional notice or obtain consent where required by applicable law.

Questions, requests or complaints concerning this Privacy Policy or our handling of personal data may be directed to:

Regulatory complaints

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commissioner of Malaysia. If another jurisdiction’s data-protection law applies to the processing, you may also have the right to complain to the competent supervisory authority in that jurisdiction.